Team Manager - Sales

📍 Kraków City Center | Hybrid Work 🗣 Fluent Polish & English required

Join a Growing Team and Shape the Sales Process

For one of our clients, we are looking for an experienced Team Manager - Sales to take ownership of a small but strategically important team of 4 sales specialists.

The team supports clients interested in Polish citizenship services, guiding them through the initial sales and eligibility assessment process.

This is not a traditional outbound sales role. There is no cold calling — all leads are inbound and generated by the company.

Your focus will be on leading the team, improving the sales and qualification process, maintaining a high standard of client experience, and helping the function scale as the business grows.

If you enjoy combining people leadership, sales performance, process improvement, and consultative client work, this role offers plenty of room to make a visible impact.

What You’ll Be Responsible For

👥 Leading the Team

• Lead, coach, and develop a team of 4 sales specialists
• Set clear expectations, goals, and performance standards
• Monitor and optimize key KPIs, including:
  • Conversion rates
  • Lead qualification quality
  • Processing and response times
• Support team members with complex client situations
• Build a culture of accountability, ownership, and continuous improvement
• Ensure consistently high standards of communication and customer experience

📈 Managing the Sales & Assessment Process

• Own and improve the customer journey from inbound lead to final assessment decision
• Ensure leads are properly qualified and handled efficiently
• Identify bottlenecks and opportunities to improve conversion
• Maintain a consultative, high-quality advisory approach rather than a purely transactional sales model
• Work closely with legal and operations teams to ensure a smooth client journey
• Introduce process and tool improvements that increase team efficiency

⚙️ Developing and Scaling the Sales Function

• Analyze sales performance and identify opportunities for improvement
• Translate data into practical actions for the team
• Standardize workflows, reporting, and operating procedures
• Improve visibility into team performance and pipeline quality
• Help build processes that can scale as lead volume and the business grow
• Contribute to the long-term development of the sales function

Who We’re Looking For

You may be a strong fit if you have:

• Previous experience leading or managing a sales team
• Experience in consultative sales, ideally within areas such as:
  • Legal services
  • Immigration
  • Education
  • Finance
  • Professional services
  • Consulting
• Experience working with inbound leads
• Strong understanding of sales KPIs and conversion funnels
• An analytical and process-oriented mindset
• Experience creating standards, workflows, or scalable sales processes
• Strong coaching and people-management skills
• Excellent communication and interpersonal skills
• A professional, reliable, and ownership-driven approach to work
• Fluent Polish and English

You do not need to come from the citizenship or immigration industry specifically — experience in a structured, advisory or consultative sales environment is more important.

Why Join?

✅ No Cold Calling

Work exclusively with warm inbound leads generated by the company.

🚀 Real Ownership

You will have genuine influence over how the team operates, how the sales process develops, and how the function scales.

🧠 Strategic + Operational Role

This is a hands-on leadership position where you can work on both day-to-day team performance and longer-term process development.

🌍 Meaningful Service

The team works with clients on services that can have a significant impact on their personal and professional lives.

🤝 High Autonomy

You will be trusted to identify problems, propose improvements, and implement solutions.

What We Offer

• Hybrid working model
• Modern office in Kraków city center
• Private healthcare package
• Multisport card
• Internal knowledge library
• Access to professional development resources
• Supportive and international working environment
• High level of autonomy and ownership
• Opportunity to directly influence the development of the sales organization

Interested?

If you have experience leading sales teams and enjoy improving both people performance and the processes behind it, we would be happy to hear from you.